Moses Cone Hospital, MHC - Volunteer ServicesCITY:
Greensboro, NCJOB DETAILS:
Exempt: Yes | FTE: 1.0 (40 hours/week) | Schedule: Monday-Friday, 8:00 AM - 5:00 PM | On Call: NoJOB SUMMARY:
The Assistant Director of Volunteer Services is accountable to coordinate all volunteer services activities in Greensboro (Moses Cone, Wesley Long, Behavioral Health), including planning, organizing, and managing the recruitment, onboarding, training, and utilization of volunteers. This role will focus on continuous improvement for how the volunteers can support the overall organizational priorities. The Assistant Director will partner with organizational leadership to identify ways to enhance our guests' experience by utilizing our volunteer teams. Creates, implements, and continually evaluates a strategic plan that ensures volunteer services meets the needs of patients, guests, and CH leaders.EDUCATION:
Bachelors (Hospitality Management, Public Affairs, Human Resources, Business, or other related field).
Masters in Health Administration, Business or other related fieldEXPERIENCE:
Three years of professional experience in managing volunteers or other health-related teams
Three years experience in customer-service related field
Experience managing people who are emotionally upset or angry
Experience developing curriculum and facilitating customer service training classes
Experience in healthcare operations
Experience recruiting volunteers
Experience in performance improvement
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.