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Service Desk Analyst I

Job ID: 17208
Facility: ITS Building
City: Greensboro

Date Posted: 2021-03-02 07:34:03 UTC
2021-02-23 07:29:32 UTC

This job posting is no longer active.

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Job Description

LOCATION: ITS Building, SW-Service Response Center
CITY: Greensboro, NC

JOB DETAILS:
Exempt: No | FTE: 0.5 (20 hours/week) | Schedule: 6:00am-12:00pm every Sat & Sun + 6:30am-11:00am two weekdays | On Call: No

JOB SUMMARY:

The Service Desk Associate will is a frontline contributor to the customer satisfaction through fostering collaboration among and between team members as well as other support service departments. The Analyst will communicate with and dispatch a wide variety of customer service requests to the department's staff that the call center supports. The analyst will serve as the principal customer service liaison to multiple clients so strong positive customer service skills are essential. In addition, the associate may be responsible for the life safety and communications hub for our patients, visitors and employees in the health system. This position is system critical and staffed system wide 24 hours a day, 365 days a year to include holidays, weekends and inclement weather.

EDUCATION:

High School Diploma or equivalent, Required

Associates, Preferred
Preferred: Continued education

EXPERIENCE:

One year in a direct customer service role, Required

One year working in a call center environment, Preferred

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Required:
Valid Driver's License | Valid Driver's License

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.
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