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Guest Relations Specialist - Pt Experience

Job ID: 17201
Facility: White Box
City: Greensboro

Date Posted: 2021-01-23 07:09:48 UTC
2021-01-23 07:09:48 UTC

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Job Description

LOCATION: White Box, SW-Office of Patient Experience
CITY: Greensboro, NC

JOB DETAILS:
Exempt: No | FTE: 1.0 (40 hours/week) | Schedule: Monday-Friday, 2nd shift | On Call: No

JOB SUMMARY:

The guest relations representative is accountable for assisting Cone Health sites and divisions with patient experience initiatives by conducting post-discharge calls, handling non-complex patient or visitor complaints, and rounding on patients as directed.

EDUCATION:

Required:
High School Diploma or equivalent

Preferred:
Associate degree

EXPERIENCE:

Required:
2-5 years' experience in a direct customer service role

Preferred:
Healthcare experience

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Required:
Drivers License | Valid Drivers License

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.
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