Guest Relations Specialist - Pt Experience
Job ID: 16759
Facility: White Box
City: Greensboro
Date Posted: 2020-12-19 07:12:20 UTC
2020-12-19 07:12:20 UTC
2020-12-19 07:12:20 UTC
Job Description
LOCATION: White Box, SW-Office of Patient Experienc
CITY: Greensboro, NC
JOB DETAILS:
Exempt: No | FTE: 1.0 (40 hours/week) | Schedule: Monday-Friday, 2nd Shift | On Call: No
JOB SUMMARY:
The guest relations representative is accountable for assisting Cone Health sites and divisions with patient experience initiatives by conducting post-discharge calls, handling non-complex patient or visitor complaints, and rounding on patients as directed.
EDUCATION:
Required:
High School Diploma or equivalent
Preferred:
Associate degree
EXPERIENCE:
Required:
2-5 years' experience in a direct customer service role
Preferred:
Healthcare experience
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required:
Drivers License | Valid Drivers License
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.
