Northwood Building, SW-HR-People and CultureCITY:
Greensboro, NCJOB DETAILS:
Exempt: No | FTE: 1.0 (40 hours/week) | Schedule: Monday-Friday, 8:30AM - 5:00PM | On Call: NOJOB SUMMARY:
The People Solutions Navigator is the first point of contact for employee and leader inquiries regarding HR-related questions or issues. The People Solutions Navigator is charged with quickly assessing the need and utilizing system resources to accurately and efficiently provide direction or resolution to the employee/leader and/or engage appropriate escalation resources for assistance. Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the Navigator will evaluate and resolve issues of moderate complexity and have the opportunity to partner with centers of excellence on special projects to enhance skills and abilities. The Navigator is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions. In all interactions, the representative will exhibit iCARE behaviors and fulfill the organization's brand promise by providing exceptional customer service.EDUCATION:
Required: High school diploma or equivalent
Preferred: Bachelors degreeEXPERIENCE:
Two or more years delivering exceptional service to customers in business, human resources/recruiting, sales, or related area and/or working in a call center environment.
Computer experience required with fluency with Microsoft Office.
Healthcare Human Resource experience preferredLICENSURE/CERTIFICATION/REGISTRY/LISTING:
SHRM-CP, PHR, or CCHR
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.