Cone Health, SW-ITS-Admin Business ISCITY:
Greensboro, NCJOB DETAILS:
Exempt: Yes | FTE: 1.0 (40 hours/week) | Schedule: Monday-Friday (8:00AM - 5:00PM); Occasional on call | On Call: YesJOB SUMMARY:
Responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department, including Epic, Infor/ERP, and other critical applications. Responsibilities include designing training curricula, developing educational content, configuring software training environments, coordinating & conducting training sessions, reviewing & resolving service tickets, rounding among stakeholders, and participating in on-call & support duties. The position requires extensive communication and collaboration with operational leaders, ITS department leaders, ITS teams and other external stakeholders. It also includes assisting in the recruitment, selection, coordination, education, scheduling, oversight and assessment of Credentialed Trainers (CT's).EDUCATION:
Bachelor's degree with 3 years' experience in relevant field, OR
Associate's degree with 8 years' experience in relevant field, OR
High School diploma with 13 years' experience in relevant field.EXPERIENCE:
Required: Public speaking experience with the ability to inspire others.
Skill and prior experience in adult education including curricula design, content development and training delivery.
Experience implementing, supporting and training an EHR, ERP or other IT system.
Current Epic certification (depending on position focus).
Clinical experience (depending on position focus).
Knowledgeable of current Joint Commission guidelines and HIPAA requirements for managing information.LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required: For clinical employees: Must maintain licensure appropriate to clinical education and training, without lapse.
For Cone HealthLink (CHL) / Epic applications: Must satisfactorily complete required EPIC certification testing at the first opportunity after hire date.
Valid Driver's License
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.