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Service Desk Analyst I

Job ID: 12469
Facility: ITS Building
City: Greensboro

Date Posted: 2020-03-07 07:13:55 UTC
2020-02-07 07:13:22 UTC

This job posting is no longer active.


Job Description

LOCATION: ITS Building, SW-Service Response Center
CITY: Greensboro

Exempt: No | FTE: 0.50 (20 hours/week) | Schedule:
Everyweekend 6:30am - 12pm (Sat/Sun), 2 days during the week 6:30am - 11am | On Call: NO


The Service Desk Associate will is a frontline contributor to the customer satisfaction through fostering collaboration among and between team members as well as other support service departments. The Analyst will communicate with and dispatch a wide variety of customer service requests to the department's staff that the call center supports. The analyst will serve as the principal customer service liaison to multiple clients so strong positive customer service skills are essential. In addition, the associate may be responsible for the life safety and communications hub for our patients, visitors and employees in the health system. This position is system critical and staffed system wide 24 hours a day, 365 days a year to include holidays, weekends and inclement weather.

Required: High School Diploma or equivalent
Preferred: Associates

Preferred: Continued education


Required: One year in a direct customer service role

Preferred: One year working in a call center environment



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