Communication Specialist, EMS Dispatcher

Job Description

LOCATION: CareLink, MHC-CARELink
CITY: Greensboro

JOB DETAILS:
Exempt: No | FTE: 0.001 (Relief) | Schedule: VARIES | On Call: NO

JOB SUMMARY:

The Communication Specialist facilitates communications regarding patient transfers, referral admissions and disseminates transport requests to the transport teams as appropriate as to allow for an immediate response to the patient. In addition facilitates physician-to-physician consultation, referrals and admissions for physicians seeking services from Moses Cone Health System. The Communicator serves as a primary point of contact for Moses Cone Health System and the secondary Market for referrals.
The Communications Specialist will also be responsible for data entry for each incident into the Computer Aided Dispatch System (CAD System), communicating with other departments of Moses Cone and surrounding hospitals, coordinating activities with area public safety agencies and 911 Communications Centers to assist with dispatch and transfer of patients.

EDUCATION:
Required: High School Diploma or equivalent; and Medical terminology course completion or equivalent experience with medical terminology

EXPERIENCE:

1 year office support experience required, 2 years preferred
Previous experience with Microsoft Windows® based computer applications preferred.
2 years previous telecommunications experience preferred in a 911

Center or equivalent Public Safety Dispatch Center.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

REQUIRED
BLS (CPR) | AHA Health Care Provider BLS

PREFERRED
North Carolina Medical Responder preferred.
EMT or EMD certifications preferred.
APCO Basic Telecommunicator certifications Preferred.
Public Safety experience preferred. (Police, Fire , EMS or 911 Center)

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.