Green Valley Medical Center, SW-Accreditation ServicesCITY:
Exempt: No | FTE: 1.000000 (40 hours/week) | Schedule: Monday-Friday | On Call: NOJOB SUMMARY: Functions as the primary contact for patients and their family members with questions or concerns about their care post visit or discharge and maintains system wide responsibility for grievance management. Works with department leaders and administration to resolve patient concerns and helps to reestablish patient trust when it has been damaged.
EDUCATION: Bachelors, Required
EXPERIENCE: 3 years, Customer Service, Required
Preferred: 3 years in a healthcare setting working directly with patients and family members
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