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Patient Relations Specialist

Job ID: 8834
Facility: Green Valley Medical Center
City: Greensboro

Date Posted: 2019-06-11 06:38:50 UTC
2019-06-11 06:38:50 UTC

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Job Description

LOCATION: Green Valley Medical Center, SW-Accreditation Services
CITY: Greensboro

JOB DETAILS:
Exempt: No | FTE: 1.000000 (40 hours/week) | Schedule: Monday-Friday | On Call: NO

JOB SUMMARY:
Functions as the primary contact for patients and their family members with questions or concerns about their care post visit or discharge and maintains system wide responsibility for grievance management. Works with department leaders and administration to resolve patient concerns and helps to reestablish patient trust when it has been damaged.


EDUCATION:
Bachelors, Required


EXPERIENCE:
3 years, Customer Service, Required
Preferred: 3 years in a healthcare setting working directly with patients and family members


Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.
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