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Director of Guest Relations

Job ID: 7745
Facility: Moses Cone Hospital
City: Greensboro

Date Posted: 2019-09-25 06:20:19 UTC
2019-03-29 06:13:01 UTC

This job posting is no longer active.

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Job Description

LOCATION: Moses Cone Hospital, MHC - Volunteer Services
CITY: Greensboro

JOB DETAILS:
Exempt: Yes | FTE: 1.000000 (40 hours/week) | Schedule: Flexible to meet department leadership needs | On Call: NO

JOB SUMMARY:
To provide multi-site system leadership and responsibility for Guest Relations, which is comprised of Volunteer Services, Valet Attendants, and Guest Services. Acts as the network champion driving the organization towards promoting, developing, and sustaining a world-class culture of excellence as it relates to guest services for patients and visitors. Creates, implements and monitors mechanisms for ongoing input from patients and families into policy, procedures and operations. Captures the voice and eyes of our guests and translates the guest experience to affect culture change to create value by promoting a superior experience for patients and families and a satisfying and energizing work environment for staff. This position will create a strategic roadmap that ensures the network sustains this culture and leads the enhanced customer experience and loyalty across the network by providing a flawless, upscale, and professional high-class experience.

EDUCATION:
Required
MA or MS degree in one of the Behavioral or Social Sciences, healthcare, hospitality, or Nursing.

EXPERIENCE:
Required
5 years of experience requiring tact and customer service skills and management
Exceptional interpersonal problem-solving and communication skills
Ability to lead and work as a team member and interact effectively with personnel at all levels of the organization.
Ability to deal calmly and effectively with people who may be emotionally volatile.
Experience with statistics and data management. Able to analyze and interpret experience data insightfully and to develop innovative strategies to improve patient, family experience

Preferred:
5 years of experience requiring tact and customer service skills and management
Exceptional interpersonal problem-solving and communication skills
Ability to lead and work as a team member and interact effectively with personnel at all levels of the organization.
Ability to deal calmly and effectively with people who may be emotionally volatile.
Experience with statistics and data management. Able to analyze and interpret experience data insightfully and to develop innovative strategies to improve patient, family experience

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Valid Drivers License -Required

*If driving Cone Health vehicle, must have 5 years of driving experience and MVR must be approved by Risk Management.

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.
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