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Patient Engagement Agent

Job ID: 5918
Facility: CHAPS Building
City: Greensboro

Date Posted: 2019-03-13 15:29:56 UTC
2018-11-19 08:14:48 UTC

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Job Description

LOCATION: CHAPS Building, MCPS - Pat Engagement Ctr
CITY: Greensboro

JOB DETAILS:
Exempt: No | FTE: 0.500000 (20 hours/week) | Schedule: 8:30 a-7:30 pm Monday and Friday | On Call: NO

JOB SUMMARY:
This position handles all first call resolution for the practices assigned to the call center. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee will assist with making referrals.

EDUCATION:
High School Diploma or equivalent - Required

EXPERIENCE:
Minimum 1 year of related experience -Required

Additional Information:
Preferred: prior practice scheduling, front office experience. May consider prior call center experience

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.
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