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Clinic Front Office Rep - HeartCare High Point

Job ID: 3928
Facility: Cone Health HeartCare - MedCenter High Point
City: High Point

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Job Description

LOCATION : Cone Health HeartCare - MedCenter High Point
CITY : *High Point temporarily, moving to Asheboro in July 2019

JOB DETAILS:
Exempt: No | FTE: 1.0 (40 hours/week) | Schedule: Monday- Friday | On Call: NO

JOB SUMMARY :
Responsible for front office operations. Verify patient demographics and insurance information. Assure completion of intake paperwork. Collect co-pays, schedule appointments, charge entry, preauthorizations and referrals. Serve as a liaison between clinic and patient.

EDUCATION :
Required:
High School Diploma or equivalent

EXPERIENCE :
Preferred:
6 months medical office experience

MAJOR WORK ACTIVITIES :
Answer incoming calls and schedule appointments accordingly. Mail new patient packets and send letters and document no shows in a timely manner. Follow no show policy. Call new patients the day before their scheduled appointment. 10 %

Check voice mail messages frequently during the day. Take accurate messages and enter into Telephone Notes in each patient's chart in computer system. 10 %

Collect and post copayments and/or patient due balances and perform daily close. 20 %

Distribute and file/scan dictation/correspondence, monitor and distribute faxes and assist clinical staff with any clerical duties (filing, faxing, or copying) 10 %

Greet clinic patients in a cheerful manner. Direct full attention to patients that are present while verifying and entering patient demographics into computer system, as well as process their insurance information. Confirm this information at each visit. A. Copy the insurance card. B. Enter insurance information into computer system (group number, subscriber number, insurance address and phone number) C. Verify insurance eligibility. D. Request and verify referral authorization for appointments 30 %

Moving/rescheduling provider office times as needed (i.e. emergencies, vacations, etc.) in computer system through the provider's template 10 %

Schedule return and referral appointments, schedule tests (CT scans, MRI's, PET scans, PFT's, etc.) and fax appropriate orders. Obtain precertification for scheduled diagnostic tests. Notify pre-cert coordinator for follow-up. 10 %

TESTING/COMPETENCY :
Testing required:
Data Entry

CONDITIONS OF EMPLOYMENT:
* Annual flu shot
* Annual TB test (if applicable to your job location)
* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance
* Maintain licensure/certification/registry/listing (if applicable to your job)

ABOUT CONE HEALTH:
Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on. Extraordinary patient care is about being "high-touch" as well as "high-tech". Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community. Additionally, as one of the region's largest and most comprehensive health networks, Cone Health has more than 100 locations, including six hospitals, three ambulatory care centers, three outpatient surgery centers, four urgent care centers, a retirement community, and more than 100 physician practice sites. Our tagline - "The Network for Exceptional Care" - highlights our commitment to excellence, which is shared by our more than 11,000 employees, 1,300 physicians and 1,200 volunteers.

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation.
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