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Lean Transformation Coach

Job ID: 2190
Facility: Cone Health, Greensboro
City: Greensboro

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Job Description

LOCATION : Cone Health, Greensboro

JOB DETAILS :

Exempt: Yes

FTE: 1.0 (40 hours/week)

Schedule: Monday thru Friday

On Call: No

JOB SUMMARY :

The Lean Transformation Coach, is a key resource for the Lean Transformation strategies across Cone Health. The primary responsibilities for this position is to provide training, coaching and operational support to administrators, physicians, clinicians and front-line staff for the deployment of Cone Health's Lean management system. This position will support and work along with a Sr. Lean Transformation Coach on complex improvement efforts for clinical and non-clinical value streams through the understanding of process improvement tools and techniques, and a strong project management skills. In addition, the Lean Transformation Coach reports to the Director of the Primary Care Collaborative, and applies their knowledge of Lean principles and methods to navigate change and enroll people throughout the transformation continuum.

EDUCATION :

Bachelor's degree required, preferred in Business Administration, Industrial Engineering, or within any healthcare related field.

EXPERIENCE :

Required: 1-2 experience directly related to continuous improve and lean tools, healthcare operations, organizational effectiveness, service excellence, and/or organizational change.

Preferred: Prior experience supporting and/or managing complex and involved projects, particularly within healthcare.

Ability to assess value, coach appropriate actions to transform practices, achieve desired operational outcomes that benefit patients first and foremost, manage breakdowns and meet deadlines.

LICENSURE/CERTIFICATION/REGISTRY/LISTING-REQUIRED :

Driver's License - NC DRIVER'S LICENSE

LICENSURE/CERTIFICATION/REGISTRY/LISTING-PREFERRED :
Lean certification, or Project management certification preferred.

MAJOR WORK ACTIVITIES :

Helps to drive the transformation culture change to the Cone Health's Lean management system primarily through continuous improvement training and coaching across the care continuum. 20 %

Facilitates the overall improvement of performance and tracking of True North metrics (e.g. people, quality, service, costs, and growth) for hospitals, ambulatory centers, and physician practices. Facilitates deployment of Management for Daily Improvement, Visual Management, and Standard Work. Manages cadence of Value Stream Analysis and Rapid Improvement Events per the Lean Management System through proper preparation and follow up. Reports on, and develops countermeasures for performance associated with event metrics. Displays excellent collaborative behavior and practices solid project management and change leadership skills in order to help enroll relevant stakeholders. 20 %

Uses extensive knowledge of business operations and clinical workflows to inform selection and deployment of improvement work. Balances both an understanding of operational issues and Lean thinking to consult with and advises leadership and frontline staff on problem identification and problem solving for successful outcomes. Communicates with Value Stream Steering Teams, executive leadership, and relevant stakeholders on resource demands, operational needs, expected gains, and ROI potential for each improvement event. Serves as the primary point of contact and accountability partner for leaders of these teams as it relates to the Lean transformation of a Value Stream. 30 %

Reports to Lean Transformation Office on details related to project management, including but not limited to timeliness, training needs, communications, deployment team needs. Captures and celebrates successes as an integral part of this. 20 %

Devotes appropriate time to own continued education and self-development, particularly around the knowledge areas of Lean transformation, Lean thinking, performance improvement, project management, and change management. 10 %

CONDITIONS OF EMPLOYMENT :

* Annual flu shot

* Annual TB test (if applicable to your job location)

* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate
Compliance

* Maintain licensure/certification/registry/listing (if applicable to your job)

ABOUT CONE HEALTH :

Cone Health is a state of the art network of facilities providing patients
access to the latest developments in medical care from their first moments of
life through later years. Our network offers the most breakthrough treatments
and technology available in healthcare today. As a teaching hospital, we offer
employees the opportunity to become leaders in the industry and continued
growth from their first day on. Extraordinary patient care is about being
"high-touch" as well as "high-tech". Community service and superior patient
care are the cornerstones of our organization, a philosophy that is
demonstrated by each and every one of our valued team members. We are proud to
be the largest private, not-for-profit employer of choice in the Piedmont, NC
area community. Additionally, as one of the region's largest and most
comprehensive health networks, Cone Health has more than 100 locations,
including six hospitals, three ambulatory care centers, three outpatient
surgery centers, four urgent care centers, a retirement community, and more
than 100 physician practice sites. Our tagline - "The Network for Exceptional
Care" - highlights our commitment to excellence, which is shared by our more
than 11,000 employees, 1,300 physicians and 1,200 volunteers.

Cone Health is an equal opportunity employer. If you require assistance with
our online job submission process, please contact our Talent Acquisition team
at 866-266-3767 to request an accommodation.
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