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Asst Director of Nursing - CareLink

Job ID: 918
Facility:
City: Greensboro

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Job Description

EDUCATION:
Bachelor of Science in Nursing required.
Additional Information:
- All newly hired Assistant Directors - Nursing must achieve their Master's degree (in a health related field such as MSN, MEd, MHA, MBA) within 5 years of their hire date as an Assistant Director.
- All current Assistant Directors who will retire within 5 years of January 5, 2015 are exempt and do not have to acquire a Master's degree.
- All current Assistant Directors who have at least 20 years of continuous service as an RN or Assistant Director at Cone Health do not have to acquire a Master's degree.
- All other Assistant Directors who do not meet the above criteria must acquire a Master's degree by January 5, 2020.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required:
RN - Registered Nurse licensed in North Carolina or a Compact state.
BLS (CPR) - AHA Health Care Provider BLS
Preferred:
Advanced Cardiovascular Life Support
Pediatric Advanced Life Support

Additional information on required licensure/certification/registry/listings:
Certification in a clinical specialty as defined by National Certification requirements is required within two (2) years of hire into Assistant Director position.

JOB SUMMARY:
Responsible for daily operations of the department for the provision of effective patient care. Accountable for staff supervision and patient care management for a select program and/or a defined workgroup. Identifies and accomplishes program goals and outcomes. Maintains regulatory and professional standards/requirements. Supports and maintains a cost effective, progressive and customer-focused service.

MAJOR WORK ACTIVITIES:
Supervises and role models the nursing process to assist staff in providing patient care appropriate to the needs of high and low volume patient populations with unpredictable needs. Demonstrates strong clinical skill in assessing subtle changes in patients' condition, recognizes others abilities to do the same. Verifies that the patients initial assessment is completed based on their condition. Verifies that initial data base and ongoing assessment includes collaboration with the patients, significant others and other health care providers for patients. Verifies that patients consistently have a plan of care based on the assessment data including discharge planning in collaboration with the patient, significant others, and healthcare providers is developed and well documented. Collaborates with staff to assure that a plan of care is initiated on admission based on measurable outcomes with progress monitored on an ongoing basis. Evaluates patient progression toward desired outcomes and takes action by coordinating and communicating alternative actions with staff to promote patient progression and overcome barriers. Verifies ensuring interventions are consistent with plan of care and documented with patient response. Demonstrates skillful responses to patient, family, and colleagues needs based on the specific need and the particular context of the situation. Monitors variances to expected outcomes and identifies any trends, making suggestion of needed changes needed t
ptimize patient outcomes for patient populations. Assures staff involves patient, significant others, and health care providers in the evaluation process. Provides staff with resources needed to assist the patient and significant others in identifying and securing appropriate services and educational opportunities available to address health-related needs. (25%)

Provides leadership for the department in meeting organizational goals and objectives. Assists in the development of program/clinical goals and objectives and accountable for select outcomes. Monitors program/clinical outcomes. Recommends options to enhance program/clinical outcomes. Monitors/reports compliance with departmental policies and procedures including dress code and attendance. Coordinates departmental orientation, continuing education and clinical development. Initiates, formulates and administers coaching/counseling for employees in collaboration with Director. (25%)

Assists in implementing performance improvement activities. Assists operationalizing the QI/PI program for a defined workgroup. Facilitates staff PI/QI education and participation. communicates customer satisfaction results. Recommends options and implements plan to enhance customer satisfaction. Communicates and follows up on departmental incidents. (25%)

Collaborates with department director in the selection and management of resources for a defined workgroup/program. Participates in the selection and supervision of personnel. Participates in the completion of performance appraisals. Facilitates and maintains effective workgroups. Ensures the development and maintenance of the departmental schedule. Maintains, approves and documents financial variances to include productivity. Provides input for annual budget process. Monitors and maintains departmental cost-containment activities. Provides staff satisfaction through rounding and Shared Governance activities. (25%)

WORKING CONDITIONS:
Occurs over two-thirds of the time:
• Exposure to bloodborne pathogens
• Hazardous waste and/or toxic/caustic chemicals
• Fumes or airborne particles

iCARE - COMMITMENTS TO CARE:

Communication
• I will create and engage in conversations of possibility.
I will be open to innovation and creativity.
I will listen to understand.
I will bring ideas for solutions and be open to alternative ideas.
I will be open to constructive feedback.
I will not engage or listen to negativity or gossip.
I will be positive when speaking about Cone Health, my department, and my coworkers.
I will be approachable.
I will focus on behaviors, not the person, during conflict.

Accountability
• I will honor my word.
I will do what I say when I say I will.
I will "clean it up" when I can't keep my word.

I will honormy work agreement.
I will be "on the court" instead of "in the stands."
I will follow up in a timely manner on commitments and requests.
I will apologize when someone experiences less than excellent service.
I will take responsibility for my actions, decisions and performance.
I will protect patient safety (best practices: ex - hand hygiene).

Respect
• I will assume the best of intentions and embrace differences.
I will collaborate and seek other people's input.
I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.
I will speak positively about Cone Health - managing up coworkers, physicians, departments, patients and visitors.
I will ask the person directly involved when I don't know.
I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.
I will care for myself while also respecting others.

Empowerment
• I will own it, solve it, and celebrate it!
I will offer solutions when problems are identified.
I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.
I will take charge and do the right thing at the right time.
I will make decisions keeping a balance of service, quality, and cost in mind.
I will demonstrate Cone Health values.
I will seek opportunities to celebrate and have fun.
I will recognize good work.

I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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Exceptional People Providing Exceptional Care!

Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.

Extraordinary patient care is about being "high-touch" as well as "high-tech". Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).
EXPERIENCE:
Required:
3 years in healthcare as a Registered Nurse
Additional Information:
3 or more years of nursing experience with leadership activities

KNOWLEDGE, SKILLS, AND ABILITIES:
Required:
• Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond. Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper).
• Ability to present information to a group
• Ability to delegate
• Ability to communicate effectively through both oral and written formats.
• Leadership Skills
• Medical Terminology
• Ability to work independently
• Takes responsibility for own actions, including the impact of own decisions on patients and others. Also takes responsibility for actions of any direct reports, avoiding blame or excuses. Takes appropriate action when anyone in the organization violates standards or regulations, viewing it as unacceptable to "look the other way".
• Effectively assesses and adjusts to changes in circumstances, resources, or environment, using the creativity and flexibility required to remain effective. Views change as a constant, accepting and adjusting to twists and turns. Adjusts to the especially unpredictable nature of a healthcare environment, shifting focus as necessary, and taking reasonable action, even when faced with various levels of uncertainty.
• Accepts responsibility for effective two-way communication using clear and well-organized oral and written techniques. Demonstrates self-awareness of non-verbal messages, keeping verbal and non-verbal messages consistent. Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices.
• Working knowledge of personal computer and communications technology.
• Possess knowledge of concepts, procedures and troubleshooting techniques. Identifies practices or procedures that are not working effectively and challenges underlying assumptions. Includes a representative number of persons when addressing issues (including patients and their families), resulting in the best resolution from various perspectives. Looks for the root cause of any problem, resulting in solutions that are enduring and sustainable.
• Ability to demonstrate proficiency in the application of tools, test equipment and meters to effectively diagnose equipment problems and/or failures consistently.
• Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns.
• Establishes priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress.
• Ability to remain calm and composed in stressful situations (ie: fast paced environment, meeting deadlines/work quotas, etc.)
• Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of patients or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is n
ne to witness activities. Stands up for what is right even when there are personal risks or when there are clear rewards for doing otherwise.
• Demonstrates an ability to interact with others in a courteous and professional manner and establish good working relationships.
• Ability to influence others not under direct control

PHYSICAL REQUIREMENTS:
Medium Work:
• Exerting 20 to 50 pounds of force occasionally (up to 1/3 of the time), and/or; 10 to 25 pounds of force frequently (1/3 to 2/3 of the time), and/or; greater than negligible up to 10 pounds of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
• Respirator Fit Testing

HEARING/VISION:
• Hear and differentiate low volume sounds in order to make judgments regarding actions needed
• Hear alarm bells, verbal conversations, telephone voices and normal volume sounds
• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Color vision (ability to identify and distinguish colors)

CONDITIONS OF EMPLOYMENT:
* Annual flu shot
* Annual TB test (if applicable to your job location)
* Annual CBLs (Safety at Work and Corporate Compliance)
* Maintain licensure/certification/registry/listing (if applicable to your job)
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