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Certified Medical Coding Manager

Job ID: 124
Facility:
City: Greensboro

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Job Description

EDUCATION:
Required - Associate's Degree or Bachelor's Degree in healthcare related field.
Preferred - Bachelor's Degree in Health Information Management

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required:
Active credentials as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) and Certified Coding Specialist (CCS)
AHIMA Documentation Specialist Certification (CDIP)
JOB SUMMARY:
Coordinates daily activities within the coding area. The manager provides education and training to the coding staff. Responsible for ensuring accounts are completed within the system-determined lag days for billing. Also responsible for coding compliance. Provides ongoing monitoring of staff quality and productivity. Communicates with other areas as necessary in order to meet system objectives.

MAJOR WORK ACTIVITIES:
Hires, trains and provides necessary ongoing education for the coding staff in order to maintain 97% accuracy rate. 30 %

Monitors unbilled/uncoded accounts and works with staff to complete these accounts within the lag days for billing. Consistently maintains less than 4 days in all coding work queues combined as measured by average daily revenue. 20 %

Collects, maintains and monitors coding productivity information ensuring staff who are not meeting the minimum standards for productivity are counseled. 20 %

Collects, maintains and monitors coding quality information ensuring staff who are not meeting the minimum standards for quality are counseled. 20 %

Monitors staffing schedules to ensure adequate coverage is provided for coding at all times and especially around hospital sanctioned holidays. 10 %

WORKING CONDITIONS:
Occurs under one-third of the time:
Exposure to bloodborne pathogens
Hazardous waste and/or toxic/caustic chemicals
Fumes or airborne particles

iCARE - COMMITMENTS TO CARE:

Communication
I will create and engage in conversations of possibility.
I will be open to innovation and creativity.
I will listen to understand.
I will bring ideas for solutions and be open to alternative ideas.
I will be open to constructive feedback.
I will not engage or listen to negativity or gossip.
I will be positive when speaking about Cone Health, my department, and my coworkers.
I will be approachable.
I will focus on behaviors, not the person, during conflict.

Accountability I will honor my word.
I will do what I say when I say I will.
I will "clean it up" when I can't keep my word.

I will honormy work agreement.
I will be "on the court" instead of "in the stands."
I will follow up in a timely manner on commitments and requests.
I will apologize when someone experiences less than excellent service.
I will take responsibility for my actions, decisions and performance.
I will protect patient safety (best practices: ex - hand hygiene).

Respect
I will assume the best of intentions and embrace differences.
I will collaborate and seek other people's input.
I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.
I will speak positively about Cone Health - managing up coworkers, physicians, departments, patients and visitors.
I will ask the person directly involved when I don't know.
I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.
I will care for myself while also respecting others.

Empowerment
I will own it, solve it, and celebrate it!
I will offer solutions when problems are identified.
I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.
I will take charge and do the right thing at the right time.
I will make decisions keeping a balance of service, quality, and cost in mind.
I will demonstrate Cone Health values.
I will seek opportunities to celebrate and have fun.
I will recognize good work.

I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Exceptional People Providing Exceptional Care!

Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.

Extraordinary patient care is about being "high-touch" as well as "high-tech". Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).
EXPERIENCE:
Required - Three (3) years supervisory experience in acute care HIM coding. A minimum of 3 years experience coding in an acute care setting
Preferred - Five (5) years supervisory experience in acute care HIM coding

KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to multi-task and prioritize
Communication-read,write,speak - Demonstrate the ability to effectively read, write and speak English
Corporate Compliance - Protects all confidential information and obeys all HIPAA regulations. Adheres to all organizational and departmental policies and procedures, including dress code.
Patient Safety - Adheres to National Patient Safety Goals (including compliance with Infection Prevention, Hand Hygiene, etc.).Identifies and reports safety hazards and incidents.
Maintains secure areas per policy (carts, closets, etc.).Protects all confidential information and obeys all HIPAA regulations.
Personal Safety - Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond. Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices;pushing carts; correctly lifting copy paper).
Analytical Skills
Attention to detail, thorough in work
Ability to communicate in writing in English
Ability to communicate verbally in English
Ability to present information to a group
Data Entry - advanced knowledge
Excel - intermediate knowledge
MS Word - intermediate knowledge
PowerPoint - Intermediate knowledge
Critical thinking and decision making skills
Customer Service Skills
Leadership Skills
Medical Terminology
Accountability - Takes responsibility for own actions, including the impact of own decisions on patients and others. Also takes responsibility for actions of any direct reports, avoiding blame or excuses. Takes appropriate action when anyone in the organization violates standards or regulations, viewing it as unacceptable to "look the other way".
Adaptability - Effectively assesses and adjusts to changes in circumstances, resources, or environment, using the creativity and flexibility required to remain effective. Views change as a constant, accepting and adjusting to twists and turns. Adjusts to the especially unpredictable nature of a healthcare environment, shifting focus as necessary, and taking reasonable action, even when faced with various levels of uncertainty.
Communication - Accepts responsibility for effective two-way communication using clear and wellorganized oral and written techniques. Demonstrates self-awareness of non-verbal messages, keeping verbal and non-verbal messages consistent. Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices.
Courtesy - Shows respect and consideration for others by offering assistance and putting others' needs first. Responds politely using a gentle and appreciative spirit. Offers service freely and pleasantly, without an expectation of any reward other than to make the other person feel comfortable, welcomed, and accepted.
Problem Solving - Identifies practices or procedures that are not working effectively and challenges underlying assumptions. Includes a representative number of persons when addressing issues (including patients and their families), resulting in the best resolution from various perspectives. Looks for the root cause of any problem, resulting in solutions that are enduring and sustainable.
Responsiveness - Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns.
Time Management - Establishes priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages
tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress.
Ability to work independently
Organizational Skills
Integrity - Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of patients or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is n
ne to witness activities. Stands up for what is right even when there are personal risks or when there are clear rewards for doing otherwise.
Ability to work in stressful situations - Ability to remain calm and composed in stressful situations (ie: fast paced environment, meeting deadlines/work quotas, etc.)
Interpersonal skills - Demonstrates an ability to interact with others in a courteous and professional manner and establish good working relationships.
Professional Appearance - Presents a neat, clean and professional appearance consistent with a healthcare environment. Demonstrates appropriate use of personal proactive equipment.
Apparel is appropriate for work to be performed (including name badge) and does not pose a safety risk.
Ability to influence others not under direct control

Additional information on Knowledge, Skills, and Abilities:
Quick learner - Ability to learn and retain information quickly.
On-Call coverage - Ability to respond to call when assigned.
Promptly reports any confidentiality violations to the appropriate individuals, sharing anything that will help investigate the incident and determine corrective action.

PHYSICAL REQUIREMENTS:
Light Work:
Exerting up to 20 pounds of force occasionally (up to 1/3 of the time), and/or; up to 10 pounds of force frequently (1/3 to 2/3 of the time), and/or; a negligible amount of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

HEARING/VISION:
Hear and differentiate low volume sounds in order to make judgments regarding actions needed
Hear alarm bells, verbal conversations, telephone voices and normal volume sounds
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

CONDITIONS OF EMPLOYMENT
* Annual flu shot
* Annual TB test (if applicable to your job location)
* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance
* Maintain licensure/certification/registry/listing (if applicable to your job)
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