Join our Talent Network

Service Desk Associate - no lunch ded

Job ID: 9237
Facility: Cone Health
City: Greensboro

Date Posted: 2019-10-03 06:15:40 UTC
2019-09-06 06:30:21 UTC

This job posting is no longer active.

Share:

Job Description

LOCATION: Cone Health, SW-Communications
CITY: Greensboro

JOB DETAILS:
Exempt: No | FTE: 1.0 (40 hours/week) | Schedule: 11pm - 7:00am | On Call: NO

JOB SUMMARY:

The Service Desk Associate will is a frontline contributor to the customer satisfaction through fostering collaboration among and between team members as well as other support service departments. The Analyst will communicate with and dispatch a wide variety of customer service requests to the department's staff that the call center supports. The analyst will serve as the principal customer service liaison to multiple clients so strong positive customer service skills are essential. In addition, the associate may be responsible for the life safety and communications hub for our patients, visitors and employees in the health system. This position is system critical and staffed system wide 24 hours a day, 365 days a year to include holidays, weekends and inclement weather.

EDUCATION:

High School Diploma or equivalent, Required
Associates, Preferred

Preferred: Continued education

EXPERIENCE:

One year in a direct customer service role, Required

One year working in a call center environment, Preferred

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

REQUIRED

Valid Driver's License | Valid Driver's License

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.
Share:
 

Similar Jobs

Pat Financial Resource Spec

Greensboro
Cone Health

Preboarding Navigator

Greensboro
Northwood Building

Cancer Center Scheduler

Greensboro
Cone Health

Medical Secretary

Greensboro
Cone Health

Clinic Financial Pre Cert Specialist

Greensboro
Cone Health Cancer Center - Elam

AMB HIM Release of Information Specialist

Greensboro
CHAPS Building

Departmental Secretary OSDC

Greensboro
Moses Cone Hospital

Pro Fee Cash Posting Rep

Greensboro
Cone Health

Cust Serv/Self Pay Rep Pt Acct

Greensboro
Cone Health

HIM Imaging Specialist

Greensboro
Cone Health

Clinic Insurance Analyst

Greensboro
Triad Hospitalists

HIM Release of Information Specialist

Greensboro
Cone Health

Pat Acctg Gov Follow Up Rep

Greensboro
Cone Health

Care Management Assistant - MC campus

Greensboro
Moses Cone Hospital