Cone Health Urgent Care, MHC-UCC Patient AccessCITY:
Exempt: No | FTE: 0.5 (20 hours/week) | Schedule: m-f | On Call: NOJOB SUMMARY:
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.
• Engages patients throughout the registration process to create a welcoming and positive patient experience
• Appropriate patient identification
• Collecting accurate and thorough patient demographic data
• Obtaining insurance information and verifying eligibility and benefits
• Determining and collecting patient financial liability
• Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counselingEDUCATION:
Required: High School diploma or equivalent.
Preferred: Associate Degree or Certification in Health Care AdministrationEXPERIENCE:
Required: 1 year customer service experience in a healthcare or related setting required.
Preferred: Six months' patient registration experience & medical terminology preferred.LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Certification in Health Care Access (CHAA, CAA)
Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our team at 866-266-3767 to request an accommodation.