LOCATION : CHAPS Building, Greensboro
JOB DETAILS :
FTE: 1.0 (40 hours/week)
On Call: No
JOB SUMMARY :
A Care Guide is a key member of the primary care team, serving as a nonclinical health facilitator who works with a targeted group of patients to help them navigate their care across the continuum. His/her general function is to guide and coordinate care and partner with the primary care team to improve quality of care and health outcomes for patients, as well as ensure providers and staff are operating at the top of their license and capabilities. The ideal candidate must be friendly, approachable, adaptable and self-confident. He/she must have excellent verbal communication skills, an open-minded perspective to working with diverse populations, problem-solving skills, and a strong desire to help people as well as shape the future of healthcare.
High school diploma required; minimum of two (2) years college course work; in lieu of 2 years course work, 2 years of healthcare experience may be substituted.
Driver's License - NC DRIVER'S LICENSE
MAJOR WORK ACTIVITIES :
Appointment Reminders and Forms Facilitation: Identify patients who have upcoming appointments. Reach out to patients with upcoming appointments to provide reminder and other notices. Assist patients who do not have the means to get to their appointments. 10 %
Attends required meetings and participates in committees as requested. Participates in professional development activities and maintains professional affiliations. Functions as a member of the interdisciplinary team, providing updates on trends and outcomes to the provider.
Community Resources: The Care Guide connects patients to community-based and other resources that impact their overall health. Works with Health Advisors and other clinical staff to identify what community resources patients would benefit from. Connects with the United Way, and other local resources to identify which community-based resources are available. Coordinates with the Triad HealthCare Network Care Management team as appropriate. Communicates with the patient to ensure the patient has the information they need to connect with the communitybased resources. Schedules necessary appointments or calls to connect patients to what they need. Supports patient in meeting the requirements of the community based resource (i.e., fill out forms, collect documentation, etc.). 25 %
Gaps in Care: Receives patient lists from Triad HealthCare Network (THN) and other entities reflecting gaps in care. Manages patient lists to ensure patients are provided outreach that is tracked, monitored, and effective. Outreaches to patients via telephone, email, and other forms of communication. Schedules appointments based on patient needs and gaps in care that need to be filled. Collects information from patient and other health care facilities to close gaps in care. 30 %
Patient Forms: Educate patients on the importance of completing pre-visit forms in a timely manner. Support patients in the completion of required pre-visit forms. 10 %
Referral Management: Identify and reach out to patients who have a referral order, but do not have a recorded scheduled appointment, to determine whether patient was able to schedule appointment and if not, support the patient in the scheduling of the appointment. Reach out to health care facilities to obtain necessary reports from referral appointments. 15 %
CONDITIONS OF EMPLOYMENT :
* Annual flu shot
* Annual TB test (if applicable to your job location)
* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and CorporateCompliance
* Maintain licensure/certification/registry/listing (if applicable to your job)
ABOUT CONE HEALTH :
Cone Health is a state of the art network of facilities providing patientsaccess to the latest developments in medical care from their first moments oflife through later years. Our network offers the most breakthrough treatmentsand technology available in healthcare today. As a teaching hospital, we offeremployees the opportunity to become leaders in the industry and continuedgrowth from their first day on. Extraordinary patient care is about being"high-touch" as well as "high-tech". Community service and superior patientcare are the cornerstones of our organization, a philosophy that isdemonstrated by each and every one of our valued team members. We are proud tobe the largest private, not-for-profit employer of choice in the Piedmont, NCarea community. Additionally, as one of the region's largest and mostcomprehensive health networks, Cone Health has more than 100 locations,including six hospitals, three ambulatory care centers, three outpatientsurgery centers, four urgent care centers, a retirement community, and morethan 100 physician practice sites. Our tagline - "The Network for ExceptionalCare" - highlights our commitment to excellence, which is shared by our morethan 11,000 employees, 1,300 physicians and 1,200 volunteers.
Cone Health is an equal opportunity employer. If you require assistance withour online job submission process, please contact our Talent Acquisition teamat 866-266-3767 to request an accommodation.