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Patient Access ED Registration Specialist

Job ID: 3639
Facility: Wesley Long - Emergency Room, WLCH-Emergency Rm Registration
City: Greensboro

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Job Description

LOCATION : Wesley Long - Emergency Room, WLCH-Emergency Rm Registration
CITY : Greensboro

JOB DETAILS:
Exempt: No | FTE: 0.4 (16 hours/week) | Schedule: Every Friday and Saturday 10:30pm-6:30am | On Call: NO

JOB SUMMARY :

The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.

Primary Responsibilities:

• Engages patients throughout the registration process to create a welcoming and positive patient experience

• Appropriate patient identification

• Collecting accurate and thorough patient demographic data

• Obtaining insurance information and verifying eligibility and benefits

• Determining and collecting patient financial liability

• Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counseling

EDUCATION :

Required: High School diploma or equivalent.

Preferred: Associate Degree or Certification in Health Care Administration

EXPERIENCE :

Required: 1 year customer service experience in a healthcare or related setting required.

Preferred: Six months' patient registration experience & medical terminology preferred.

LICENSURE/CERTIFICATION/REGISTRY/LISTING-PREFERRED :

Certification in Health Care Access (CHAA, CAA)

MAJOR WORK ACTIVITIES :

Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information. Ensure EMTALA compliant registration steps are taken for emergency department patients. 30 %

Ensures accurate and complete information is obtained by completing all registration edits including and not limited to: RQI Edits, registration system edits, and report edits. 20 %

Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation. 10 %

Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record. 10 %

Verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR. 20 %

Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences. Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines. 10 %

TESTING/COMPETENCY :
Required:

Data Entry

CONDITIONS OF EMPLOYMENT:
* Annual flu shot
* Annual TB test (if applicable to your job location)
* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance
* Maintain licensure/certification/registry/listing (if applicable to your job)

ABOUT CONE HEALTH:
Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on. Extraordinary patient care is about being "high-touch" as well as "high-tech". Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community. Additionally, as one of the region's largest and most comprehensive health networks, Cone Health has more than 100 locations, including six hospitals, three ambulatory care centers, three outpatient surgery centers, four urgent care centers, a retirement community, and more than 100 physician practice sites. Our tagline - "The Network for Exceptional Care" - highlights our commitment to excellence, which is shared by our more than 11,000 employees, 1,300 physicians and 1,200 volunteers.

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation.
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